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Customer service and support forms the very foundation for our
business. We provide support for a variety of practice management systems and deliver your
support as needed and in a timely fashion.
Our support team has—both individually and collectively— over 20 years experience supporting medical office management software and hardware. We offer support contracts for MDx, ediLive! and Cmeds. Customers going from Cmeds to MDx get an all-in-one software support con-tract that continues to support Cmeds while the transition is being made to MDx. Some customers may want Cmeds only support, ediLive! only support, or MDx/ediLive! support only. We are happy to accommodate your needs.
Included in a software support agreement are the following software
support items:
- Unlimited phone calls for support related requests
- Case logs and call tracking of each support request
- Guaranteed 4 hour response time
- Free training in our office
- Reduced rates for on-site training
- Optional web-based training
PER CALL SUPPORT
Not comfortable with dropping your existing support agreement, but
need a helping hand? You can test drive our capability and expertise by requesting per
call support for your hardware or software needs at any time.
HARDWARE SUPPORT AGREEMENTS
Standard with a full hardware purchase, Texas Medical Systems provides
a support and maintenance agreement for your network. Support agreement can include labor
only or may be upgraded to provide parts replacement as well.
Included in this agreement are the following hardware support items:
- Unlimited phone calls for hardware support related requests
- Basic network troubleshooting and repair
- Warranty replacement assistance
- Guaranteed 4 hour response time
SERVICE PARTNERSHIPS
Texas Medical Systems will occasionally form a partnership arrangement
with another company in order to provide you with one point of contact for both your
hardware and software needs while providing prompt, local attention in areas where we have
not yet established a local office.
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