Customer service and support forms the very foundation for our business. We provide support for a variety of practice management systems and deliver your support as needed and in a timely fashion. Our support team has—both individually and collectively—more experience and knowledge of the CMEDS software developed by MEDSAMERICA than even the programmers who developed it in the first place.

Included in a CMEDS support agreement are the following software support items:

• Unlimited phone calls for support related requests
• Case logs and call tracking of each support request
• Guaranteed 4 hour response time
• Free training in our office
• Reduced rates for on-site training
• Optional web-based training

PER CALL SUPPORT

Not comfortable with dropping your existing support agreement, but need a helping hand? You can test drive our capability and expertise by requesting per call support for your hardware or software needs at any time.

HARDWARE SUPPORT AGREEMENTS

Standard with a full hardware purchase, Texas Medical Systems provides a support and maintenance agreement for your network. Support agreement can include labor only or may be upgraded to provide parts replacement as well.

Included in this agreement are the following hardware support items:

• Unlimited phone calls for hardware support related requests
• Basic network troubleshooting and repair
• Warranty replacement assistance
• Guaranteed 4 hour response time

SERVICE PARTNERSHIPS

Texas Medical Systems will occasionally form a partnership arrangement with another company in order to provide you with one point of contact for both your hardware and software needs while providing prompt, local attention in areas where we have not yet established a local office.