Texas Medical Systems
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Customer service and support forms the very foundation for our business. We provide support for a variety of practice management systems and deliver your support as needed and in a timely fashion.

Our support team has—both individually and collectively— over 20 years experience supporting medical office management software and hardware. We offer support contracts for MDx, ediLive! and Cmeds. Customers going from Cmeds to MDx get an all-in-one software support con-tract that continues to support Cmeds while the transition is being made to MDx. Some customers may want Cmeds only support, ediLive! only support, or MDx/ediLive! support only. We are happy to accommodate your needs.

Included in a software support agreement are the following software support items:

  • Unlimited phone calls for support related requests
  • Case logs and call tracking of each support request
  • Guaranteed 4 hour response time
  • Free training in our office
  • Reduced rates for on-site training
  • Optional web-based training


Not comfortable with dropping your existing support agreement, but need a helping hand? You can test drive our capability and expertise by requesting per call support for your hardware or software needs at any time.


Standard with a full hardware purchase, Texas Medical Systems provides a support and maintenance agreement for your network. Support agreement can include labor only or may be upgraded to provide parts replacement as well.

Included in this agreement are the following hardware support items:

  • Unlimited phone calls for hardware support related requests
  • Basic network troubleshooting and repair
  • Warranty replacement assistance
  • Guaranteed 4 hour response time


Texas Medical Systems will occasionally form a partnership arrangement with another company in order to provide you with one point of contact for both your hardware and software needs while providing prompt, local attention in areas where we have not yet established a local office.


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